RFQ

VMware Support and Subscription Production - technical support - for VMware vCenter Server Foundation for vSphere - 1 year

  • NG # 0588-SW-VMW-017

  • MF # VCS7-FND-P-SSS-C

  • SKU # VCS7-FND-P-SSS-C

Receive comprehensive technical support with VMware Support and Subscription Production for VMware vCenter Server Foundation for vSphere (version 7). This plan covers one instance with up to four hosts, offering 24x7 emergency phone consulting for one year, with a rapid 30-minute response time.

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Call +88 01714243446

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Overview

The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Specification

General
Type
Technical support
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
VMware vCenter Server Foundation for vSphere
Installation Type
Locally installed
Version
7
License Qty
1 instance, up to 4 hosts
Details
Service & Support
Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical

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