RFQ

Symantec Platinum Support - technical support - for Symantec Managed PKI User Seats - 1 year

  • NG # 00025-SW-SYM-002

  • MF # 21373732

  • SKU # 21373732

Symantec Platinum Support offers technical assistance for Symantec Managed PKI User Seats, covering 1 seat within a volume range of 50,000 to 999,999 licenses. This support includes phone consulting and is available 24x7 for a duration of one year.

Manufactured By :
symantec
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Call +88 01714243446

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Overview

Platinum Support is designed for organizations that require fast, around-the-clock access to support. Agents are available during normal regional business hours (Monday - Friday) and are also accessible after hours for critical business situations. This includes 24 x 7 Web-based support options and the Symantec Security Response Alerting Service, so you will be the first to know when the next major virus or Denial of Service Attack (DOS) strikes.
 
Platinum Support is designed for organizations that require fast, around-the-clock access to support. Agents are available during normal regional business hours (Monday - Friday) and are also accessible after hours for critical business situations. This includes 24 x 7 Web-based support options and the Symantec Security Response Alerting Service, so you will be the first to know when the next major virus or Denial of Service Attack (DOS) strikes.

Specification

 
General
Type
Technical support
Service Included
Phone consulting
Full Contract Period
1 year
Service Availability
24 hours a day / 7 days a week
Software
Software Title
Symantec Managed PKI User Seats
Installation Type
Hosted
Hosted Service Type
SaaS
License Qty
1 seat
License Pricing
Volume / 50000-999999 licenses
Details
Service & Support
Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 5 named contacts / severity level 1 ¦ Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - 5 named contacts / severity level 2 ¦ Phone consulting - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - 5 named contacts / severity level 3 ¦ E-mail consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - 5 named contacts / severity level 2 ¦ E-mail consulting - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - 5 named contacts / severity level 3 ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ Web support - 1 year

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