RFQ

VMware Support and Subscription Production - technical support - for VMware vSphere Enterprise Edition - 1 year

  • NG # 0577-SW-VMW-006

  • MF # VS7-ENT-P-SSS-C

Enhance Your VMware vSphere Enterprise Edition (v. 7) Experience with VMware Support and Subscription Production. This package includes technical support for 1 processor, emergency phone consulting, and 24x7 coverage for a duration of 1 year, ensuring a rapid response time of 30 minutes.

Manufactured By :
vmware
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Need Help Ordering?
Call +88 01714243446

Stock

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Overview


The VMware® Production Support and Subscription Service is designed with your
production environments in mind. VMware global support centers are staffed around the
clock to provide you access to VMware’s industry-leading expertise in virtualization and
years of experience supporting virtual infrastructure products in real-world customer
environments. VMware is committed to delivering enterprise-class, worldwide support
with a single objective in mind: your success.

Additional Information

The VMware Production Support contract is limited to one business unit and entitlement
account per customer, per geography. Additional support account manager and
geography coverage options are available for purchase.
For purchase information, call one of the VMware toll-free numbers and choose the sales
option. See the VMware Technical Support Welcome Guide for additional information
about VMware support policies and offerings.

Terms and Conditions

This datasheet is for informational purposes only. VMware makes no warranties, express
or implied, in this datasheet. VMware Production Support and Subscription Service
engagements are governed by the VMware Technical Support and Subscription Services
terms and conditions.

The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Specification

General
Type
Technical support
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
VMware vSphere Enterprise Edition
Installation Type
Locally installed
Version
7
License Qty
1 processor
Details
Service & Support
Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical

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