RFQ

VMware Support and Subscription Production - technical support - for VMware Workstation Player - 1 year

  • NG # 0595-SW-VMW-024

  • MF # WS-PLAY-P-SSS-C

  • SKU # WS-PLAY-P-SSS-C

VMware Support and Subscription Production offers technical support for VMware Workstation Player, including emergency phone consulting. This subscription, spanning 1 year, provides round-the-clock assistance with a rapid response time of 30 minutes.

Manufactured By :
vmware
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Call +88 01714243446

Stock

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Overview

The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Specification

General
Type
Technical support
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
VMware Workstation Player
Installation Type
Locally installed
Details
Service & Support
Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical

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